Your Post Office matters.
Tell Parliament why.

Parliament is looking at the future of postal services, and it wants to hear from the people who use them. Anyone can make a submission: residents, local businesses, clubs, churches and community groups. You don't need to know the industry or write a formal report.

You don't need to use it every day to rely on it being there.

This is general guidance only. LPO Group doesn’t provide templates or ask you to take a particular position.
LPO Group encourages you to share your own experiences and views.

Why your voice matters

Parliament is looking at the future of postal services, and it wants to hear from the people who use them. Anyone can make a submission: residents, local businesses, clubs, churches and community groups. You don’t need to know the industry or write a formal report.

This is a new inquiry, run by the House of Representatives. If you wrote to the Senate inquiry earlier this year, you can write to this one too. Write a fresh submission for this inquiry rather than resending your Senate one. Parliament only accepts submissions written for the inquiry that haven’t been published anywhere else.

The committee will make recommendations to the Government about the future of postal services. Your experience can help inform those recommendations.

What you use your Post Office for. Why it matters to have it nearby. What you would have to do if a service you rely on was no longer available.

These are practical things you can tell the committee. Don’t assume it already knows what matters in your community.

What could your Post Office be?

Picture walking into your Post Office and sorting out the things you currently have to travel for, take time off for, or wait on hold about.

What would you want to be able to do over that counter?

Submissions close at 5 pm Canberra time

Monday 7 December 2026

Make a submission

Not sure where to start?

Pick one or two of these. You don’t need to answer them all.

For everyone

What would you like to be able to do at your Post Office that you can’t do now?
You might mention renewing your licence or rego, reporting to Centrelink, getting help with myGov, sorting out a power or phone bill, or more banking.
What do you use your Post Office for now?
Think beyond letters and parcels: banking, paying bills, ID checks, passports, sending money overseas. Why does it matter that you can do it locally?
Is there something you’d rather do face to face than online or over the phone?
Tell the committee how and why this would help you.
Has your Post Office helped during a fire, flood or outage?
Is there something you drive to another suburb or town for that you’d rather do at your Post Office?
If your parcels went to a locker instead of the counter, or letters came less often, what would that mean for you?
If a service you rely on wasn’t available there any more, where would you have to go instead?
How far is it, and how long would it take?
What works well?
What could work better?

For businesses, clubs and groups

What do you rely on your Post Office for?
Is there admin you’d like to be able to sort out locally, like changing your club’s bank signatories?
Do people who come in for the Post Office also shop elsewhere in your street?

These are only to get you thinking. Write about what’s true for you, even if it isn’t on this list.

What Parliament is asking

The committee is looking at:

The role of local Post Offices, including new services they could offer
How mail and parcels reach you, including parcel lockers, shared shopfronts, smaller Post Offices and how often letters are delivered
Australia Post’s finances as fewer letters are sent
Competition from large online retailers that deliver their own parcels
What other countries do

Ideas about what your Post Office could do in future are as useful as what it does today.

Want the detail? Read the committee’s full terms of reference.

Write it your way

The committee won’t accept form or campaign submissions, so there’s no template here. Write it the way you’d say it. A few paragraphs is plenty.

Stick to your own experience. Don’t name other people or include details that could identify them.

Your submission is protected by parliamentary privilege. That means you can’t be sued for what you say in it.

Tips that help

Be specific about your town or suburb.
Give real distances and travel times.
Tell one real story from your own experience.
Finish with what you want the committee to recommend.
If you use AI to help you write, check every fact. You’re responsible for what it says, and your own words land better.

Your experience. Your words. Your submission.

How to have your say

Choose whichever way is easiest for you: online, by email or by post.

You can submit a PDF, Word document or plain text. Pictures and short videos are accepted too.
Put your name, postal or email address and phone number in a separate cover note. In the submission itself, include your name and your town or suburb, but leave out your contact details. If you want your submission published without your name, say so at the top of your submission and give a short reason. Repeat the request in your cover note. If you’re writing for a business or group, include its name and your role.

Submit online or by email

Go to the inquiry page and choose “Upload Submission”. You’ll need to create a free My Parliament account with your name and email address. Then follow the prompts to upload your document and cover note. If that’s a hassle, email it instead.

Prefer email?

Attach your submission and cover note and send them to:

communications.reps@aph.gov.au

Use “Submission: Inquiry into postal services” as your subject line.

Submit by post

Prefer to put it in the post? Send your submission and separate cover note to:

Committee Secretary
House Standing Committee on Communications, the Arts and Sport

PO Box 6021
Parliament House
Canberra ACT 2600

There are very high letter volumes at Christmas time, so post it as early as possible. Allow time for it to arrive before the deadline.

Questions about the process, accessibility needs, or need more time? Call the committee secretariat on 02 6277 4386. Short extensions are sometimes possible.

Submissions close at 5pm Canberra time
Monday 7 December 2026

After you submit

Most submissions are published on the committee’s website. If you asked for your name to be withheld, the committee decides each request.
Don’t post or share your submission until the committee publishes it. After that, share the published version, as the committee may have removed some details.
Once the committee has received your submission, you’ll need its permission to change or withdraw it. You can send a follow-up if you have something to add.

About this page

LPO Group represents the owners of Licensed Post Offices across Australia. We built this page to make it easier for communities to take part. Your submission is your own. We don’t see it, and we don’t lodge it for you.

Questions? Email admin@lpogroup.com.au